What Exactly Is New Car Smell

There are two types of people: those who love new car smell and those who hate it. The ones who love it likely buy air fresheners that try to mimic the odor, while those who hate it probably got a headache just remembering the last time they experienced it. Love it or hate it, but do you know what causes it? Heres a look at the chemicals involved and whether they are bad for you. Chemicals That Cause New Car Smell Each new car has its own perfume, so to speak, depending on the materials used during manufacturing. What you smell are volatile organic compounds (VOCs), which are also the culprit if you ever get a weird greasy fog inside your windshield. There may be over 100 chemicals in the mix, including poisonous  benzene and formaldehyde. Toxic phthalates are also present inside new cars, but they arent volatile, so they arent   part of the characteristic smell. VOCs are considered air pollutants. They are produced by off-gassing of fumes from plastics and just about every other product made from petroleum. In your car, they come from the foam in the seats, the carpet, the dashboard, solvent, and the glue used to hold everything in place.  In your home, you experience the same chemicals from new carpets, varnish, paint, and plastics. People who like the odors typically associate the smell with getting something  fresh and new, but that doesnt protect them from the negative effects of inhaling the scent. How Bad Is It, Really? Its certainly not good for you, with effects ranging from a headache, nausea, and sore throat   to cancer and immune system disorders. To some extent, the risk depends on where you live. Some countries have fairly stringent regulations governing the amount of toxic chemicals allowed in a new car. The United States, on the other hand, does not have any air quality laws relating to new car smell, so the levels of chemicals may be much higher in an American-built vehicle. Is There Anything You Can Do? Car manufacturers are sensitive to the problem and try to minimize the release of toxic chemicals.  After all, a displeased or dead consumer wont buy a new car, right? Both leather and fabric generate VOCs, so you cant really select an interior to minimize the smell.  If you get a new car that is unbearably smelly, tell the dealership. Make sure fresh air is available for pregnant women and children, since some of the chemicals can affect development. Most of the gases responsible for new car smell are produced during the first month or two after the car is made. There isnt anything you can do to prevent it from happening, but you can leave the windows cracked in the vehicle to air it out. Allowing air from the outside rather than recirculating it can minimize negative effects when you need to close up the car because of weather. Keeping the car in a cool garage will help, since chemical reactions occur more quickly when its hot. If you have to park outside, choose a shady spot or put a sun shade under the windshield.  Applying stain protectants, on the other hand, can make the smell even worse since the process adds more VOCs to the mix.

Personal Experience Attending Powerhouse at the Honda...

Power 106, also known as the radio station 105.9 in LA, hosted an indoor music festival, also known as POWERHOUSE, at the Honda Center located in Anaheim. I was lucky enough to attend this concert and I want to share my amazing experience. Since it was a music festival, there was not only one performer, but there was a line-up of performers. The line up consisted of 10 main performers and special guests. The performers go by the stage names of: Childish Gambino, Juicy J, Trey Songz, Nicki Minaj, Wiz Khalifa, Schoolboy Q, Jennifer Lopez, Sage The Gemini, YG, and Isaiah Rashad. The concert started at 7pm and ended at 2am, with each performer having a set time that ran from 15 minutes to 30 minutes. After each performer their were small intermissions that took place so that the following artist could prepare her/his set on the stage. With many songs to select from that were performed at Powerhouse, my five favorite performances were: Jenny From The Block by Jennifer Lopez, 3005 by Chil dish Gambino, Super Bass by Nicki Minaj, Studio by Schoolboy Q, and Heart Attack by Trey Songz. Although all of the performers did an outstanding job, their were 3 specific performances that really stood out and caught my attention. My absolute favorite performance from the concert was by Jennifer Lopez who performed Jenny from the Block. Two specific things that I enjoyed about this performance were her use of dancing, using up the whole entire stage making sure to entertain the whole

Labor Supply and Demand Scenario Custom Research Free Essays

Area of Employment The area of employment that will be used for this analysis is the real estate industry; more precisely, the specific job function that will be the basis for the analysis is the real estate agent.   The hypothetical shift that will shape the subsequent sections of this scenario is a high job growth rate. Why Has the Shift Occurred? The shift has occurred due to an increased demand for real estate, which has led to an increased demand for real estate agents to serve the needs of potential buyers. We will write a custom essay sample on Labor Supply and Demand Scenario Custom Research or any similar topic only for you Order Now    It should be noted, however, that this shift has emerged in the real estate industry due to the fact that real estate presents an environment of perfect competition, whereby there are many competitors who can freely pursue opportunities in a free market setting (Mankiw, 2004). Direction of Shift in Labor Supply and Demand In a scenario that represents increased numbers of real estate agents due to additional potential buyers of real estate, there are several economic factors at work.   First, as demand for the product of real estate increases, so will the price of real estate, given a limited supply.   Likewise, the demand for agents to sell the real estate will increase, and the cost of those agents (real wages) will increase while at the same time, the supply of agents will likely decrease. This is a demonstration of the neoclassical theory of distribution (Mankiw, 2004). Effect of the Scenario on Labor Market Equilibrium The effect that this scenario will have on labor market equilibrium is that as the supply of available real estate agents decreases, the price of those agents (wages) will increase. This in turn may slow the demand for agents overall if lower priced alternatives are sought, such as less employees taking on more responsibility.   This is a classic example of equilibrium in labor demand (Mankiw, 2004). References (Mankiw N G 2004 Principles of Economics)Mankiw, N. G. (2004). Principles of Economics (3rd ed.). Chicago: Thomson South-Western.       How to cite Labor Supply and Demand Scenario Custom Research, Essays

Young Offenders Essay Research Paper YOUNG OFFENDERSThese free essay sample

Young Wrongdoers Essay, Research Paper Young Wrongdoers These yearss more and more immature people are turning to offenses. These offenses are being committed by immature wrongdoers of all ages. The offenses they are perpetrating are acquire even more and more serious and in the last five old ages the per centum of childs perpetrating more offense has increase by more so 50 % . Young wrongdoers are perpetrating these offenses because the know that the penalty is existent weak. If you ask me most immature wrongdoers think the immature wrongdoers act is a JOKE, and trust me I am a immature individual I know merely as other immature people. ? A immature wrongdoer is a individual between the ages of 12-17. This individual is a individual who comities a offense and is given particular rights. These right are less server so grownups would acquire if they commission this same offenses. ? There are many instances where a immature wrongdoer has got away much easier so a grownup and no penalty at all. We will write a custom essay sample on Young Offenders Essay Research Paper YOUNG OFFENDERSThese or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page In one instance in peculiar? A male child who was 11 old ages old who has been in problem with the jurisprudence before took a miss with him to his flat with his pack and so raped her. Then when the constabulary arrived he said you can non touch me? . This to me is really sad foremost away because he is merely 11 old ages old and he raped a miss but the thing I found most lurid and the remainder off the media was that when the constabulary arrived he told them that they could non touch him. Even though he did commission the offense and he should hold been charged but unhappily vitamin E was right. This immature wrongdoers knows that the immature wrongdoers act is a gag and that is why he committed the offense. He could care less about what he did. Another instance speaking about the immature wrongdoers act is the James Bulger. ? Had the slaying of yearling James Bulger occurred in Canada, his slayer would neer been charged. Und er the Canadian jurisprudence, no kid under the age of 12 can be charged with any condemnable act, no affair how odious. ? This was a instances which created a batch of heated treatment about the immature wrongdoers act. The treatment was that the immature wrongdoers act has to be more purely and alterations are demand. In another instance a adolescent was charged for a slaying. ? An 18-year-old was killed with a baseball chiropteran Tuesday after he was trapped at the entryway to a chopping promenade in Hamilton by six young persons out settle a score against his younger brother. Police charged a 15-year-old with second-degree murder. ? . This adolescent committed a offense of slaying and got charged with 2nd degree slaying but if a grownup had committed this offenses he would hold got charged with first degree slaying. Two adolescent got arrested and charged when they tried to commandeer a coach. ? A brace of class 10 pupils armed with a knife and a gun tried to commandeer a school coach from Osoyoos, B.C, to Ontario. A 16-year-old and a 17-year-old face snatch and arms charges? . This is another typical illustration of what young person are making and acquiring off with. If this was a an grownup ( a individual over the age of 18 ) would hold got charged with a much serious charge and would hold had to pay a greater monetary value. Youth tribunal in Ontario is held at metropolis hall. At youth tribunal is so far behind because of all the offenses. Most youth have to wait a few months before existent traveling to tribunal and by so the less serious instances are so thrown out ( because of the hold ) . The yearss of young person traveling to play in the park, traveling to school, bent out are all come to any terminal. These times are being replaced by interrupting the jurisprudence in most instances and will stay so until the jurisprudence is changed and the regulations become more purely. To most immature people we believe the immature wrongdoers act is a JOKE.

Jean Watson’s Caring Theory an Example of the Topic Personal Essays by

Jean Watson’s Caring Theory Abstract Need essay sample on "Jean Watsons Caring Theory" topic? We will write a custom essay sample specifically for you Proceed Nursing theories are undeniably being taken for granted because they are not yet facts. Little do these people know that without nursing theories, health care would not be as efficient and effective as it is today. Because of this, this paper is designed to appreciate the theory with Jean Watson as proponent. Her theory on caring will prove how important it is for nurses to show concern to their patients. The relationship of the nurse and the patient is crucial in the recovery and healing stage of the patient, and this theory explains all the reasons why. Our Customers Often Tell EssayLab writers: I'm not in the mood to write my essay. But I want to spend time with my girlfriend Professional writers suggest: Write a Good Thesis Statement Introduction Nursing theories are important in health care, and not a lot of nurses and other medical practitioners know that. Some of them think that nursing theories are only for school, in which student nurses review these for a long exam or a simple class recitation. Nursing theories are as important as nursing facts because without these theories, nurses would not be able to fully apply what they have learned in school. One of the most effective theorists of all times is Jean Watson. She is known for her Theory of Caring. Before Jean Watsons Caring Theory is discussed, it will help to know the theorists background first. Watson is a nursing scholar who now resides in Boulder, Colorado but was born and raised in West Virginia (McEwen and Willis, 2007, p. 191). She had her undergraduate degree at the University of Colorado where she finished psychology and nursing. Her hunger for knowledge manifested when she finished her masters degree. She had psychiatric-mental health nursing as her MA, and educational psychology and counseling as her Ph.D (McEwen and Willis, 2007, p. 191). At the School of Nursing in University of Colorado, Watson is the Murchinson-Scoville Chair in Caring Science and also a Distinguished Professor in Nursing. She is the founder of the Colorados Center for Human Caring (McEwen and Willis, 2007, p. 191). She is also affiliated to the American Academy of Nursing and it is no surprise that she has received numerous honorary doctoral degrees and other honors both from the national and the international scene (McEwen and Willis, 2007, p. 191). Because of her theory of human caring, and her philosophies that shaped her opinions and insights, Jean Watson was able to publish a book explaining her theory. Today, her theory is being taught in schools. Nurses from the different parts of the globe study her thoughts and insights (McEwen and Willis, 2007, p. 191). According to Jean Watson, her theory is bound by three basic elements. The first element is the carative factor. When it comes to caractive factor, Watson includes ten steps in her theoretical framework (McEwen and Willis, 2007, p. 191). The Caractive Factor These ten steps include altruistic and humanistic system of values, presence of hope and love, being sensitive not only to the self but also to other people, fostering relationships that are trustworthy and helpful, expressing feelings which can either be positive or negative, being able to know how to solve problems and be caring at the same time, how to learn and how to teach in a transpersonal manner, developing a supportive environment, being able to assist the needs of fellow humans and lastly, being sensitive to forces that are spiritual, phenomenological and existential (Johnson and Bayliss, 2004, p. 173). As Watson developed her theory, she made it known the idea of clinical caritas process which is now what people study in lieu of her caractive factors. With these new processes, it can be seen that there is a larger and more enormous spiritual dimension involved. Caritas is a Greek word that means to give attention, to treasure or to cherish. Now, below are some ways in which Watson applies the caractive factors in caring for clinical patients (Johnson and Bayliss, 2004, p. 173). Caritas can be applied when practicing love, equanimity and kindness as long as a nurse is under conscious caring. A nurse should also be present because the one being taken care of has to have his or her subjective world and belief system supported and enabled. Patients must be taught how to sustain and develop their transpersonal selves, their spiritual practices, compassion and the way they are sensitive with other people (Johnson and Bayliss, 2004, p. 173). Caring relationship must be developed at all times, and must be sustained with trust and a helping environment. It is also important to support and be aware of how a patient expresses feelings, be it negative or positive, in order for the patient to be closer with his or her inner self (Johnson and Bayliss, 2004, p. 173). Of course, this way, the bonding between the nurse and the patient is also cultivated. To properly care for the patient, it is important to be creative, too, because this way, the nurse will surely have to find ways to know how to care for the patient in a better way. Creativity is important when it comes to healing and caring practices (Johnson and Bayliss, 2004, p. 173). Of course, caring is an art, so creativity is needed in this theory. It is also important to engage in a real experience bound by teaching and learning. In a real teaching-learning experience, the nurse must be able to let the patient know how to unite meaning and being and at the same time, the nurse should also be able to teach the patient to stay inside the frame of reference of other people (Johnson and Bayliss, 2004, p. 173). A healing environment is also important for a patient, be it a physical or a non-physical environment. The healing environment must be characterized by peace, dignity, comfort, beauty, wholeness, consciousness and of course, energy (Johnson and Bayliss, 2004, p. 173). Assisting the patient with his or her basic needs is also crucial, because this is where a nurse administers the essentials of human care. When these essentials are employed, it automatically means that the mind, body and spirit of the patient are all united. He or she has to understand the unity of being and wholeness (Marriner-Tomey and Alligood, 2006, p. 105). This way, the nurse is able to evolve the emergence of the spirit, and attend to the embodied spirit in a patient. Human care in Watson's theory is therefore not just all about caring for the sick, but for showing kindness and concern for the soul (Marriner-Tomey and Alligood, 2006, p. 105). The Transpersonal Caring Relationship The second element of Watsons theory is the transpersonal caring relationship. Transpersonal caring relationship, according to Watson, focuses not on ordinary care, but on a special one that relies on the following: the moral commitment of the nurse when it comes to shielding human dignity and spiritual self, and that is just one (Marriner-Tomey and Alligood, 2006, p. 105). The caring consciousness of the nurse which he or she expresses in order to honor and preserve the self and the soul, thereby not decreasing the perspective for a person into someone with a moral status of a material thing is another. The caring consciousness of the nurse is also needed when it comes to healing because with this process, what takes place are connection thats intentional along with perception and experience (Marriner-Tomey and Alligood, 2006, p. 105). Transpersonal relationship is about how a nurse does not only administer objective assessment but beyond it as well. A nurse should care about the deeper meaning of the patient's health care. He or she should understand the subjective part of the patient's personality. A nurse does not only assist the doctor or assist the patient when taking in medicine. A nurse is also responsible for helping the patient understand his or her perspective and in this way, the mutuality between the patient and the nurse is better appreciated (Marriner-Tomey and Alligood, 2006, p. 105). Mutuality, of course, has to be achieved the whole time because this is important to the relationship as the patient is healing and recovering. As a result, one is called the caring one, and the other is referred to as the one being cared for. They both connect to look for wholeness and meaning (Marriner-Tomey and Alligood, 2006, p. 105). What is truly achieved in this connection is pain's spiritual transcendence. Why, then, is the term transpersonal used? Transpersonal, in this context, is about going beyond the ego today, right at this moment, as an inpidual reaches more profound and more defined spiritual connections in encouraging healing and comfort. The goal of this theorys element is to promote inner harmony, wholeness, humanity and dignity, and at the same time preserve all of these (Marriner-Tomey and Alligood, 2006, p. 105). The Caring Moment or The Caring Occasion According to Watson, a caring moment is the time when a patient and a nurse unites, fostering human caring. The two engage in human-to-human interaction even when they both are different from each other. A field matches an inpiduals frame of reference. Summing up the experience of humans, it can be found out that this is made of meaning, perceptions, considerations, expectations, goals, beliefs, thoughts, sensations and feelings. All these depend on the history of the inpidual's life, and everything that happened to him or her in the past. It is also based on the present moment, and of course, on how the person sees his or her future (Marriner-Tomey and Alligood, 2006, p. 105). Clinical Application To apply this theory, then, a nurse must be aware of Jean Watsons theory for him or her to know that he or she should stay beside a patient and for sharing a caring moment. This way, the nurse will know how to properly handle the patient and the situation as the nurse discusses the various goals of a patient's hospitalization (Zraigat, 2007, p. 5). The patient, on the other hand, will learn how to understand why he is in the hospital. He will learn to accept the treatments being administered to him. He will be aware of the status of his health and therefore, he himself will find ways to make his situation better (Zraigat, 2007, p. 5). A nurse will share a caring moment with the patient. The nurse will assure the patient that whatever grief is being experienced at the moment, the nurse experiences it, too. The nurse will learn to find ways through this theory, on how to reach out to the patient emotionally, while making sure that the patient is comfortable (Zraigat, 2007, p. 6). References Johnson, B. M. and Bayliss, P. (2004). An Introduction to Theory and Reasoning in Nursing. Lippincott Williams and Wilkins. Marriner-Tomey, A. and Alligood, M.R.. (2006). Nursing Theorists and Their Work. Mosby/Elsevier. McEwen, M. and Wills, E. (2007). Theoretical Basis for Nursing. Lippincott Williams and Wilkins. Taylor, C., C. Lillis and LeMone, P. (2000). Fundamentals of Nursing: The Art and Science of Nursing Care. Lippincott. Zraigat, H. (2007). Integration of Watson's Theory Within Nursing Practice. North Dakota State University.

The Virtues of Wifely Sovereignty in Chaucers The Wife of Baths Tale and The Millers Tale essays

The Virtues of Wifely Sovereignty in Chaucers The Wife of Baths Tale and The Millers Tale essays Both a womans desire for sovereignty in marriage, as well as the moral and logical correctness of female supremacy in matrimony are two themes that pervade and define Geoffrey Chaucers Canterbury Tales. The following essay will explore within The Wife of Baths Tale and the Millers Tale the notion of female sovereignty in marriage and its moral implications. The Wife of Baths Tale in most respects exemplifies the quintessential Arthurian Romance-it features as its protagonist a knight, it revolves around a specific quest that knight must undergo, and it features a milieu that alternates between a court of nobles and an enigmatic forest. Via its central characters; the rapist knight, the Queen of England, and the mysterious old wife, The Wife of Baths Tale makes two fundamental assertions regarding a womans sovereignty in marriage: first, that all women desire it, and second, that it is a necessary condition for a harmonious nuptial union. Not soon after the tale commences and the protagonist knight stands before the British high court in judgment after having heinously ravished a virgin maiden, the reader (or listener, as the tales were meant to be transmitted orally) encounters a prime example of a woman possessing sovereignty in marriage over her mate. The King of England has judiciously granted sovereignty to his queen, thus it i s she who is eventually charged with deciding the condemned knights fate: So long they prayed the king of his grace Till he his life him granted in the place, And gave him to the queen, all at her will To choose whether she would him save or spill (Chaucer The Wife of Baths Tale). Ultimately, the wise queen sends the knight on a quest he must complete to her satisfaction if his life is to be spared-he must journey abroad and return in a years time with the ans...

Strategic management Assignment Example | Topics and Well Written Essays - 2000 words - 3

Strategic management - Assignment Example In fact, through strategic management, businesses are capable of assessing their competitors in the market, setting attainable goals and strategies in order to meet their market demands and stay ahead of all the existing and potential competitors. Of importance to note is that in most occasions, strategic management is dependent of the size of an organization and its overall operations. Thus, scholars such as Rao, et al. (2008) argue that strategic framework ought to address fundamental issues that directly affect the development of an organization. Apparently, a good strategy has been described as one concept that is modest and easy to understand. In other words, Rumelt (2012) refers it to the strength that is mostly applied to any opportunities that present themselves in organizations. As such, any strategizing opportunity must comprise of ascertaining crucial issues that are present in the market and the organization in general. Moreover, these crucial points must be keenly focused to come up with results that are action oriented. In this regard, any good business strategy must have a specific action that aims at giving an ultimate solution based on a defined challenge. Of importance to note is that a good strategy is comprised of numerous analyses, and strong development of thoughts and implemented policies that reduce obstacles for the sole purpose of ensuring that the organization moves ahead in terms of maximizing its profit. In light of this, a good strategy is mainly focused on problem solving activity that handles basic issues and not specific ones through the use of intelligent individuals to achieve new and better heights. Contrary to numerous assumptions, a good strategy does not necessary deal with ambitious goals, vision, innovation, leadership or determination (Cunningham & Harney, 2012). Many business leaders have argued that

Zeus. The Statue Of Zeus Essay Example | Topics and Well Written Essays - 500 words

Zeus. The Statue Of Zeus - Essay Example Significantly, the statue of Zeus illustrates several of the fundamental aspects of the Greek culture and religion, apart from being an indispensable epitome of Greek works of art. As the appearance of the statue has been imposing, impressive, and awe-inspiring, the spectator is attracted by the beauty and splendor of this art piece, and it also reveals the whole grandeur of the great culture and civilization of Greece. According to Greek mythology, Zeus is the king of the gods, the ruler of Mount Olympus and the god of the sky and thunder, and this statue very well illustrates the magnificence and power of the king of the gods. In the statue, Zeus is represented as a highly powerful and brawny man stretching his hands like the wings of an eagle, a symbol of this Greek god. "Zeus, king of the Greek gods, master of lightening, smiter of those who offend him, god of the sky who rules on Mt Olympus father of men and of gods, he sees all, plans all.

Global warming Speech or Presentation Example | Topics and Well Written Essays - 250 words

Global warming - Speech or Presentation Example Pollution refers to any foreign material that is discharged into water, air or land. These materials either have acute or chronic effects on the environment. The pollutants discharged into air lead to global warming. Some of the pollutants include Carbon IV oxide, methane, nitrous oxide, fluorinated gases among others (Faust, 2008, p51). The greenhouse effect is the leading factor that leads to global warming. The Greenhouse effect, as it is commonly known, refers to the consequences of the emission of greenhouse gases into the atmosphere (Faust, 2008, p79). Greenhouse gases absorb infrared radiation from sunlight and in the process trap heat in the atmosphere. The production of greenhouse has increased in the recent past and this attributable to the pace of modernization. Fossil fuels are still being used in factories and vehicles, in spite being in the 21st century fossil fuels. The combustion of fossil fuels increases the percentage of CO2 in the atmosphere (Faust, 2008, p83). The increase in the percentage of Carbon (IV) Oxide leads to increased global warming. The sun emits ultraviolet radiation and the ozone layer shields us from this radiation. The layer is made up of Ozone (O3), which is very rare compared to other gases in the atmosphere (Faust, 2008, p21). Studies have found that increase global warming reduces the potency of the ozone layer of absorbing UV radiation. Global warming slowly increases the temperature of the Earth’s surface; thereby leading to a cold stratosphere. Reduced temperatures lead to the slower repairing of the layer exposing humans to dangerous UV radiation. This radiation causes cancer in both humans and animals (Faust, 2008, p34). Global warming has adverse effects that are hard to ignore. Furthermore, scientists forecast a bleak future for the human race if global warming is not reduced. Reducing the emission of greenhouse gases reduces global warming (Faust, 2008, p84). The

Psychological Profile of Albert Fish

Psychological Profile of Albert Fish Criminal profiling has always been a crucial way of solving crime in law enforcement. This type of mechanism narrows the field of investigation by indicating what kind of person is most likely to have committed a crime by focusing on certain behavioral and personality traits. It is a collection of leads, and has been described as a skilled attempt to provide specific information about a certain type of suspect. A disorganized asocial offender tends to have an unusual personality. As a child, their childhood had often consisted of physical or emotional abuse. Even in school, disorganized offenders struggled to make friends and also with academics. Usually, these offenders are described as strange, socially awkward, and unintelligent. Many are reasons why these offenders are overlooked. For example, in a homicide; the disorganized offender attacks the victims abruptly and uses un-planned or barely planned violence. Disorganized asocial offenders are only comfortable within their famili ar surroundings because of the absence of social norms and values. (Holmes, 1996, p.49) The organized nonsocial offender however, is the exact opposite. These offenders have organized characteristics that match to their own personal lifestyle (Holmes, 1996 p.50). Most of organized offenders are not often recognized because of their ability to â€Å"blend in.† Their charismatic personalities also play a role in their behavior. Even under suspicion, the offender could have the possibilities of preparing responses to benefit his own situation. When committing a crime, they try to leave and little evidence as possible (Holmes, 1996 p. In the case of a murder, the offender would not leave the murder weapon at the crime scene. Alternatively, they would take the weapon and move the body to a different location. An organized nonsocial offender is most likely inclined to use a weapon that belongs to them. Not all serial killers are the same. Although they tend to have a similar motivations, their behaviors are different from one another. Each serial killer can be identified in different sub-categories. The most recognized sub-categories are the visionary, mission, hedonistic, and control serial killers. Visionary killers are propelled to kill because of the voices he hears or visions he sees. God or the devil can be an influence to a visionary killer (Holmes, 1996, p.64). These killers would usually be out of touch with reality. With mission killers, they are the exact opposite of visionary killers. Instead of being out of touch with reality, mission killers are very active in the real world (Holmes, 1996, p.64). They are likely to gravitate to a certain group of people and are prone to target a minority. A hedonistic killer or thrill killer sexual gratification through the murder. These killers use time consuming techniques to murder their victims; this includes dismemberment, necrop hilia, mutilation, and many more. The hedonistic killer is more fixated on the killing compared to the visionary and mission killer. However, there is an extension to the hedonistic subcategory. One that does not kill for sexual gratification for a prime motive is called a hedonistic comfort-oriented killer. The hedonistic comfort-oriented killer preferably kills for personal gain. At last, the power or control serial killer, gains pleasure from the complete domination of his victim. Much like the hedonistic serial killer, a control serial killer gains sexual gratification from the murder; the only difference is having power over the victim (Holmes, 1996, p. 66). The subcategory of â€Å"hedonistic serial killer† best suits Albert Fish because he had lured children inside his home and would torture them multiple ways. Some of the acts of torture would include a paddle laced with sharp nails; he would later sexually assault them. As he continued to do these acts, he eventually murdered and cannibalized his victims, primarily children. Albert Fish is an organized nonsocial, hedonistic serial killer who is a psychopath. Methods Hamilton Howard Fish, also known as Albert Fish, was born in Washington D.C. on May 19, 1870. His father, Randall Fish, was 75 at the time of his birth making him 43 years older than his mother. The youngest of three living siblings, Fish adopted the name Albert after a deceased sibling. Many members of his family had mental illness, and one suffered from religious mania. One of Fish’s brothers was issued into a state mental institution. His sister was identified with a â€Å"mental affliction† Also, his mother experienced aural and visual hallucinations. Three other relatives were diagnosed with mental illnesses (Murderpedia). As a child, Fish suffered several traumatic events such as dealing with the death of his father and also being sent to an orphanage by his mother. At the time, Albert was five years old, the youngest in the entire boy in the entire institution. (Doidge) While at the orphanage, he was exposed to numerous acts of perversion and physical abuse which benefited his obsession with sadomasochism. Over the years, he was introduced to practices such as urolagnia and coprophagia from a telegraph boy. This led Fish to visit public bathhouses to watch boys undress. As he grew older, Fish moved to New York to become a male prostitute. In that time, he began sexually assaulting young boys (Doidge). Fish claimed to have â€Å"had children in every state† although it is not known whether his statement was true (Murderpedia). He mainly targeted African American or mentally challenged children because he believed that they would not be missed. Fish later married a 19 year old woman and had 6 children with her; she eventually abandoned him and their children for another man (Castleden). Although Fish had never abused his children, he encouraged them to participate in his sado-masochism games. This included his children using a nailed studded paddle on Fish’s buttocks. He was also known for writing a letter to Mrs. Budd explainin g in great detail the torture he put their children through, and also how he cannibalized her. He only confessed to the murders of Francis McDonnell, Grace Budd, and Billy Gaffney. Results Fish is indeed an organized nonsocial, hedonistic serial killer. Albert Fish falls into the category of an organized nonsocial offender. Although he is categorized as an organized nonsocial offender, he illustrates traits of a disorganized asocial as well. For this reason, Fish suffered from having an absent father-figure in his life since his father had died when he was only five years old. This caused his mother to send him to an orphanage in which he had became socially awkward. Another characteristic was that Fish claimed that God was persuading him to murder and torture children. His main traits are mostly found within an organized nonsocial offender. For example, Fish had used his charm on Mr. and Mrs. Budd that had gained their trust in order to lure Grace out of their home; this shows that he is able to manipulate others because he gives a good impression of himself. Fish also plans out his attacks before committing them. Albert Fish has a very high likelihood of being a psyc hopath because of the characteristics found in his behavior. His family history may have played a factor in his actions however, he had been examined several times by psychiatrists at Bellevue but was Fish was always released and declared â€Å"disturbed but sane.† This signifies that Fish is capable of manipulating and harming others around him. He has been known to be a master in disguise because of his weak and fragile old man appearance. He Fish uses this as an advantage to try and prey on his victims. References Albert Fish | Murderpedia, the encyclopedia of murderers. (n.d.). Retrieved January 28, 2015, from http://murderpedia.org/male.F/f/fish-albert.htm Albert Fishs Childhood | Twisted Minds a website about serial killers. (2007, January 1). Retrieved January 28, 2015, from http://twistedminds.creativescapism.com/mostnotorious/albert-fish/ Cannibal Albert Fish Documentary. (2012, February 24). Retrieved January 29, 2015, from https://www.youtube.com/watch?v=orJiXNQeScs Castleden, C. (2011). Albert Fish the Lying Cannibal. New York: Constable Robinson. Doidge, C. (2002). The Life of Albert Fish. In Profile of Serial Killers. Create Space Independent Publishing Platform. Forensic Document Examination. (n.d.). Retrieved February 4, 2015, from http://www.forensicsciencesimplified.org/docs/how.html Handwriting Expert, Forensic Document Examiner, Forgery Exam. (2006, January 1). Retrieved February 3, 2015, from http://www.documentlab.com/ Hare, R. (1999). Without conscience: The disturbing world of the psychopaths among us. New York: Guilford Press. Holmes, R., Holmes, S. (2002). Profiling violent crimes: An investigative tool (3rd ed.). Thousand Oaks, Calif.: Sage. Montaldo, C. (2014, December 16). Profile of Serial Killer Albert Fish. Retrieved February 3, 2015, from http://crime.about.com/od/serial/p/albertfish.htm Rawlins, H. (2003, January 1). Serial Killers. Retrieved January 30, 2015, from http://iml.jou.ufl.edu/projects/spring03/rawlins/fishtrial.htm Taylor, T. (n.d.). ALBERT FISH. Retrieved January 30, 2015, from http://www.prairieghosts.com/fish.html

Ancient greek art :: essays research papers

Art of ancient Greece My report is on ancient Greek art mainly sculptures and vase art I will also be writing about a day in the life of a Greek artist. Artists in ancient Greece varied from designing coins, mosaics, gem engravings, architecture, pottery and sculptures. I’m also going to talk about what tools the sculptors used and the various methods used to make pottery and vases. The second part of my report will be about a day in the life of a Greek artist for example how they were treated were they considered middle class, upper class or were they looked down upon also what were their daily tasks, how did they would start their day and end it. The main reason I picked this topic is because art is a very important key to learning about a cultures history and beliefs. Greek art has influenced many other countries especially Rome most of their art and art from the Italian renaissance were copies of original Greek works of art. Sculpture Sculpture is one of the most important parts of Greek art since it is almost the only art form that has survived in some quantity. The ancient Greeks were especially known for their sculpture because their sculptures were extremely life like and beautiful. It was important to the ancient Greeks to combine passion and reason in their sculpture. Greek sculptures were mostly of the human form since they looked at their gods as having a human form. All of the sculptures were nudes of males because society looked down upon female nudity until latter on in time when you started to see sculptures such as the Venus di Milo, which was modeled after Aphrodite (Wikpedia the free encyclopedia. Wikpedia.11 Nov 2004. 12 Nov 2004 http://www.wordiq.com/definition/Greek_art ). One of the most amazing sculptures is the colossus sculpture of Zeus in Olympia it was one of the 7 wonders of the ancient world. Ancient writers said that it stood 12.40 meters high, 6.65 meters long and 9.76 meters deep the b ody of Zeus was made of ivory followed by a robe made of gold topped with a silver olive wreath and his throne was decorated with mythological scenes painted by Panainos and Kolotis the statue itself was created by Phidos. Michael Lahanas. 25 Dec 2002. 11 Nov 2004 (http://www.mlahanas.de/Greeks/Arts/ZeusStatue.htm). Another great sculpture is the colossus Athena Parthenos. This sculpture just like the colossus statue of Zeus was made of gold and ivory and had various mythological engravings in her shield, helmet and pedestal.

From the evidence you have studied how useful are the range of building in Saltaire as evidence of Titus Salt’s values and beliefs?

Here is evidence to show us ad to give us an idea of Titus salts values and beliefs. For example the church, the institute, the mill, the houses, the street names, the hospital and the almshouses. When I look the church that Titus Salt Built I can see that it is a replica of the Italian church, and that it is the main and central feature of Saltaire I can also see that it is opposite the mills, which meant that the workers could go to it everyday a think about the importance of religion. Inside I can see the beautiful dicor which included gold, marble-paste (scagliliola) pillars, decorated brickwork ring of 6 bells, glass lanterns which used to be powered by gas but now are powered but electricity due to health and safety (Source 2). The church itself cost i16 000 to build it. This shows us that Titus Salt's beliefs were that religion is valuable to him and his new town. He wanted to have a caring instinct and followed strict morals. Also if you were a regular member of the church for example went every day then you could get a promotion at the mills. The limitations of the church today portray how impressive it still is in the town. The church is still beautiful and it shine through. Also we can still see Titus Salt's vision clearly even though some parts of the building have faded or have been in need of repair. It is still possible to see the original design. For example the balcony that Titus Salt and his family used to sit in is now boarded up. Even though the balcony was there Salt chose not to sit up on the balcony but to sit with his workers which shows his true values of not being an elitist. The Institute is another example of Salt's values and beliefs. Looking at the Institute I can see that it is symmetrical and is made from very expensive stone . I didn't get a chance to look inside. Looking just at the outside I can see that there are a lot of windows, and from research I also found out that there was a swimming bath, library and a reading room. Lectures, band, horticultural society and sewing classes were also provided. The school today is sill and educational establishment. This Institute shows us that Titus Salt believed that children should have an education that's why children had to attend school half time. There is also a tower with a bell. At the top point of the Institute there are engraved alpaca's and a bird with stars and leaves around it . Also opposite the Institute is the a model of a town hall with lions outside it with Titus Salt's initials engraved in them. Here there are also activities that take part. Overall I believe that Titus Salt believed in good education. Today the Institute is a collage and is used for Saltaire's festivals and dance classes. another example of Titus Salts values and beliefs the mill. Just from looking at the outside I can see what Titus Salt believed in. The first thing that I see are a lot of Big windows which would let in a lot of light . This shows that he cared about his workers. Also the mill is very symmetrical and based on the Osborne house. The bricks that have been used again are very expensive and neo classical style. There is also a very tall chimney, but it has now been lowered due to health and safety issues. The height of the chimney meant that the pollution was released away from the town and meant that the town was not polluted . The location of the mill itself was originally in the country side away from the pollution of Bradford. This was because Salt believed that the pollution was causing the people heath problems, which showed that Titus Salt valued and believed that people should have better health. The mill is near the canal and River Aire which meant that the workers could have a fresh and clean supply of water constantly as well as being able to clean the wool before being spun. The inside of the mill doesn't give us much evidence of what Titus Salt's values and beliefs were. The mill had now been transformed into an art gallery and also has shops selling art tools such as paint . There is also a Cafi and a shop with clothes and accessories. The other part of the mill has now been converted into apartments. When I am inside the mill, the only thing I can see that meant that Titus Salt valued his workers are the big windows, as they let in a lot of light. As I look at the houses I can see that they are big and that they are made from expensive stone . Each house had its own running water, toilet and garden The houses are not back-to-back which was very unusual during this time period. The housed are built right next to the mill which meant that people didn't have very far to walk to go to work. There were also arches where people threw their rubbish. This showed that Titus Salt believed is cleanliness and valued the health and living conditions of the town and its people. Today the houses are still in very good conditions and people still live in them. When I look around I can see that the street names are after members of the Family . This shows us that Titus valued his family and believed that they should remember them and him long after he has died. When I look at the hospital I can see it is built of very expensive bricks . Although the hospital is no longer used as a hospital I can see that Titus Salt valued his workers because he built them a hospital. Today the hospital has converted into flat, so I can't see what it like then. Opposite are the almshouses. They are wall made from expensive stone and haver a beautiful garden at the front . If you or your children misbehaved you lost everything, your house, job and pension. Children could start working at the age of 10 so they were well trained. Today these houses are still lived in by pensioners.

Free Essays on Benjamin Banneker Synopsis

African American History: Benjamin Banneker Benjamin Banneker was an African-American born 1731 in Baltimore County; in tidewater Maryland. Banneker lived in Maryland for just about his whole entire life. On the western side of the Chesapeake Bay. He comes from a slave background just like many other African Americans at that time. His mother Mary who married his father a Negro named Robert in 1730. Benjamin Banneker was one of the most intelligent mathematician and astronomers to ever live. Banneker is not only a significant person to Africans but too human kind period; he achieve so much with so little and should be viewed as a hero for every ethnic background. Benjamin Banneker was raised in a slave state; the Chesapeake Bay was some places were the merchants would unload slaves. The slaves would later be disperse in the slave market; where they would later be distributed among the plantations. Slavery was really heavy in Baltimore because there were many tobacco plantations and they need the slave labor to farm the tobacco fields. In Maryland there were really more indentured servants than slaves; it was more like an agreement between ship masters and people living in poverty in England. In order for the people living in poor cities to afford to pay for their transportation to America they would agree to be a servants to the person paying for their transportation for a certain amount of years. Baltimore had passed an amendment which stated that in order for a slave or servant to be outside the ten miles the radius of the slave owners houses; they would have to be granted a letter signed by the slave Owner. Djoukeng 2 Benjamin Banneker was a tobacco planter; his mother Mary was the oldest daughter out Of the Molly’s Brood household. She was the first child out her household to leave the family. Unlike m... Free Essays on Benjamin Banneker Synopsis Free Essays on Benjamin Banneker Synopsis African American History: Benjamin Banneker Benjamin Banneker was an African-American born 1731 in Baltimore County; in tidewater Maryland. Banneker lived in Maryland for just about his whole entire life. On the western side of the Chesapeake Bay. He comes from a slave background just like many other African Americans at that time. His mother Mary who married his father a Negro named Robert in 1730. Benjamin Banneker was one of the most intelligent mathematician and astronomers to ever live. Banneker is not only a significant person to Africans but too human kind period; he achieve so much with so little and should be viewed as a hero for every ethnic background. Benjamin Banneker was raised in a slave state; the Chesapeake Bay was some places were the merchants would unload slaves. The slaves would later be disperse in the slave market; where they would later be distributed among the plantations. Slavery was really heavy in Baltimore because there were many tobacco plantations and they need the slave labor to farm the tobacco fields. In Maryland there were really more indentured servants than slaves; it was more like an agreement between ship masters and people living in poverty in England. In order for the people living in poor cities to afford to pay for their transportation to America they would agree to be a servants to the person paying for their transportation for a certain amount of years. Baltimore had passed an amendment which stated that in order for a slave or servant to be outside the ten miles the radius of the slave owners houses; they would have to be granted a letter signed by the slave Owner. Djoukeng 2 Benjamin Banneker was a tobacco planter; his mother Mary was the oldest daughter out Of the Molly’s Brood household. She was the first child out her household to leave the family. Unlike m...

elements of music Sonata essays

elements of music Sonata essays In the late 1700's and early 1800's the Baroque period gave way to the classical era, introducing many revolutionary new scientific discoveries and theories. This drastically changed the peoples social views and brought on the "age of enlightenment." With this change in social philosophy came changes in musical trends. One of the most important new trends of the time was a more common use of the sonata. During the Classical era, the sonata evolved into a more restricted role, and in doing so, embodied the new style of musical form for the time. The sonata originated in Italy and gradually gained popularity over the rest of Europe. During the Baroque period the sonata was composed of several dance movements, however, in the Classical era it changed to a fast-slow style movement, with each movement composed in one of four forms popular during the Classical period. These forms consisted of sonata-allegro, rondo, ternary, and theme and variations. Through history many characteristics of the sonata have remained unchanged; "most sonatas have been instrumental music, without voice parts, absolute music without program; concert or divisional music, without social function; solo or chamber music for one to four players, without or multiple performance of the parts; cyclic music, in two to four movements rather than one; and broadly conceived music, exhibiting some of the most extended designs of absolute music"(Newman 479). The sonata was played by, and written for, amateur musicians who "practiced and performed for polite societ y in the comfort of their own homes"(Wright 196). The sonata is a type of chamber music, that gained popularity during the classical era. Sonata translates as, "something played" as opposed to it close cousin, the cantata, which means "something sung". It was also during this time that the keyboard sonata evolved from harpsichord and clavichord and finally, to the piano (Newman 485). During 1830s the popularity o...

Homicide Essay Example | Topics and Well Written Essays - 1500 words

Homicide - Essay Example Most of the individuals who commit murder are males. In 2005, the males were ten times more likely to commit murder than females (U.S. Department of Justice 2007). Since 1976, the male individuals have been very dominant in committing murder and in 1980s and 1990s the males were 20 times more likely to commit murder than females. Since the early 1980s, the offending rates of the females declined and became constant after 1999 (U.S. Department of Justice 2007). In 1976, the homicide rate for male offences began at 16.3 per 100,000 (U.S. Department of Justice 2007) of population which remained constant till the next year. The rate increased to 20.6 (U.S. Department of Justice 2007) in the early 1980s and then fell to around 15 percent in 1985. These statistics for males and females offence rates are summarized in Figure 1. The biggest reason for the male dominance in homicide offence is that the males are largely involved in drug abuse and overuse of alcohol. When these individuals are drunk or drugged, their ability to make decisions is diminished and the risk of committing crime increases. Killing done by men, which related to drugs accounted to almost 95% offences while for females, it was only around 5% (U.S. Department of Justice 2007). This shows the correlation between drugged men and homicide is very high. Gang wars and gang related offences are big contributors to homicide. The victims of gang related homicides are 95% males and the offenders are about 98 percent (U.S. Department of Justice 2007), which shows us that most of the individuals who are part of gangs are males. Males are more likely than females to step into arguments with their neighbors, acquaintances and even strangers. Males are also more likely to become revengeful and lose temper than women. This causes them to take revenge from the victims in the form of murder. Therefore we can see a clear and

Stress Essay Example | Topics and Well Written Essays - 750 words - 3

Stress - Essay Example In general, stress comes in numerous forms. Working individuals may experience work-related stress whereas other people may have to go through physical stress related to illness or hormonal changes and emotional stress such as grievance due to the death or loss of a special someone. Stressors are commonly classified as external or internal. (Ward et al., 2003) External stressors may come from extreme physical condition like chronic pain and hot or cold temperatures as well as stressful psychological environments caused by poor working environment or being in an abusive relationship. On the other hand, internal stressors can be related to physical abnormalities related to inflammation or infection. It can also be caused by psychological factors such as excessive worrying. Even though the role of emotional regulation between stress and hypertension remains unclear (Gerin et al., 2002), several studies show that negative emotions such as anger, anxiety and frustrations could increase the physiological stress which normally causes a person to experience hypertension. (Lawler et al., 1998; Miller et al., 1998) These internal or external stressors, regardless of whether the stress occurs over a short- or long-term period, could negatively affect people physically, mentally, and emotionally. Regardless of age, several studies show that a stressful condition could cause a person to experience a significant decrease in the performance of their declarative memory (Lupien et al., 1997; Kirschbaum et al., 1996; Newcomer et al., 1995) aside from the fact that it could increase a person’s risk of developing type II diabetes (Harris and White, 2007). Stress has also a huge impact on a person’s heart and circulation system especially among postmenopausal women. (Kivimà ¤ki et al., 2002; Bairey Merz et al., 1998) In some cases, stress causes a person to experience

Research Analysis Paper Example | Topics and Well Written Essays - 750 words

Analysis - Research Paper Example Jones also participates in television commercials where he speaks basic Mandarin-language phrases. It’s noted that in large part this constitutes Li Ning’s attempts to keep pace with Nike, as Nike plans to unveil a shoe that is exclusive to China and is endorsed by basketball star Lebron James. In addition, Adidas AG’s Reebok has a long-term endorsement deal with basketball star Yao Ming. The main strategic understanding is that Li Ning isn’t attempting to take over the American market, but to take back the Chinese market from Western competition. The Chinese market is regarded as very interested in basketball and in gaining a competitive foothold in athletic products it’s necessary to do so through basketball marketing. The reason Jones was chosen was because more prominent National Basketball Association stars already had shoe deals, so the Chinese research ultimately led them to Jones. The slogan for the company is ‘anything is possible’. This slogan is said to be in line with Damon Jones history as he claims to have had an uphill climb in his career. The deal agrees to pay Jones approximately $300,000 a year and includes bonuses tied to team performance. One of the prominent considerations in these regards is China’s growing basketball market. Research demonstrates that there are nearly 400 million people aged 20 and younger, many of whom have a growing interest in basketball because of the increasing showing of NBA games in the country. Research also contests that this market will potentially grow 20% to 40% a year for the upcoming decade. While it’s argued that the quality of the shoes are generally the same, it’s necessary for advertising and marketing to be successful to gain increasing market shares. Further Nielson research attests that Li Ning increased advertising spending twenty-fold between 2001 and 2005. In terms of researching specific advertising spokesmen, the company is noted to have traveled to Denver,

In What Ways Did Dengs Leadership Bring Change to China in the Late 1970s and 1980s Essay Example for Free

In What Ways Did Dengs Leadership Bring Change to China in the Late 1970s and 1980s Essay After Mao’s death in 1976, Deng abandoned the Maoist economic model and decided to open China up to free market economic reforms and Western style capitalism all carefully controlled by the state still. He also introduced the One Child policy. The domestic social, political, and most notably, economic systems would undergo significant changes during Dengs time as leader. The goals of Dengs reforms were summarized by the Four Modernizations, those of agriculture, industry, science and technology and the military. The strategy for achieving these aims of becoming a modern, industrial nation was the socialist market economy. For agriculture, it changed for the better. Deng first took steps to repair the damage done to farm production during the Great Leap Forward. In place of the communes he established the contract responsibility system. Under this arrangement, the government rented land to individual farm families, who then decided for themselves what to produce. The families contracted with the government simply to provide a certain amount of crops at a set price. Once the contract was fulfilled, the families were free to sell any extra crops at markets for whatever prices they could get. This chance to make more money by growing more crops greatly increased China’s farm production. Since the introduction of the contract responsibility system, Chinese farmers produced about 8 percent more each year than they did in the previous year. And many farmers have benefited greatly from the new plan. Under the contract responsibility system, families still did not own the land. The long-term leases awar ded by the government, however, helped to develop an â€Å"owner† attitude among the farmers. As a result, many families have made improvements to the land. As for the economy, Deng attracted foreign companies to a series of Special Economic Zones, where foreign investment and market liberalization were encouraged. Which meant that China needed Western technology and investment, and that it could open the door to foreign businesses who wanted to set up in China. The reforms centered on improving labor productivity as well. New material incentives and bonus systems were introduced. Rural markets selling peasants homegrown products and the surplus products of communes were revived. Not only did rural markets increase agricultural output, they stimulated industrial development as well. With peasants able to sell surplus agricultural yields on the open market, domestic consumption stimulated industrialization as well and also created political support for more difficult economic reforms. Another change for China was it’s industry, the four modernizations affected the industry positively. It provided electricity in the rural areas, industrial automation, a new economic outlook, and greatly enhanced defense strength. His program for industry had two goals. First, he wanted people to spend more money on consumer goods. Therefore, he changed the focus from heavy industry to light industry, the production of small consumer goods such as clothing, appliances, and bicycles. He also wanted factories to step up production. So he gave more decision-making power to individual factory managers. And he started a system of rewards for managers and workers who found ways to make factories produce more. All in all, these changes brought good results, and changed China for the better and is the China that is here today. Deng’s leadership really helped modernize China.

Before and After Cloud Computing in DPG Group of Companies

Before and After Cloud Computing in DPG Group of Companies About the company DPR Group, Inc., a full-service public relations, marketing and communications agency, was stuck in a technology rut that stymied productivity and limited their growth. DPG group broke free of the break-fix model of managed services and leaped ahead with cloud computing. DPR Group with a vision to open small satellite offices in technology hubs throughout the eastern United States. At the time of my technology challenge, DPG had expanded to two offices for nearly 15 employees with their headquarters in Germantown, Maryland, and a second office in Cary, North Carolina. However, providing expert public relations and marketing services to high-tech companies requires a strong technology infrastructure to effectively communicate with   clients. Without an on-site IT resource, one of their obstacles to growth was finding a way to keep all   in-house technology running smoothly. For four years worked with a managed services provider to help maintain their PCs, a Dell PowerEdge Server, and internal networks in both of DPG offices. Although the CEO of   managed services provider spoke eloquently about their companys preventative approach to computer maintenance, they actually spent far more time trying to fix things after they broke. What were the problems before moving to cloud Before moving   cloud number   of issues that challenged their ability to maintain the high-level client service that they offer. Downtime, latency, reliability, and accessibility were just a few reoccurring issues. For example,   managed services provider would frequently run software updates on Sunday nights and, due to compatibility issues with the updates and a lack of testing, the server would often crash on Monday mornings. This left   staff scrambling to work from back-up files, while the managed services provider attempted to fix the problem. Also, when working remotely, their staff used Virtual Private Networks (VPNs) with severe latency and connectivity issues that caused delays and required additional time to complete basic tasks such as reconnection, file uploads, or even simply writing an email. Their managed services provider also experienced a lot of personnel turnover. Every time someone new started working on DPG account, they have to re-explain everything about not only the issue they were having, but also how our entire system was set up because the new expert staff was not familiar with their system. Not unexpectedly, DPG received daily complaints from my staff about how technology issues were making it difficult for everyone to do their job effectively. After discussing specific challenges with each of thier staff members, DPG calculated that every employee was losing from seven to nine days of productivity per year due to time spent waiting for a tech to fix the problems. What were the benefits of moving to cloud First they started   search for a new vendor by talking with a number of managed services providers that all promised to do a much better job of maintaining   computers and networks. More importantly, they started hearing the term cloud computing, and learned that it could streamline a lot of processes and significantly improve DPG productivity. Although cloud might be a better model for them, DPG also would need a local IT resource to maintain the basic hardware in our two different offices. After reviewing proposals from a number of providers within the Washington, D.C., metro area, DPG selected Virgina-based Cetrom Information Technology to take them to the cloud. This cloud computing service provider stood out from the rest for a few primary reasons. First, Cetrom offered a truly hosted cloud model. Other cloud providers would host data on the cloud, but install applications locally. It was either that, or they would have to use limited-functionality, software-as-a-service (SaaS) versions of their standard software. Cetrom, however, hosted the full, traditional versions of our software in the cloud and seamlessly mirrored a local environment. The Cetrom Hybrid places a small server on site in DPG headquarters that replicates the data to and from the cloud in real time. previously   they used to having all   IT within the office. Also, Cetroms senior-level engineers really took the time to understand DPG business goals and processes during roll out. From there, they designed   cloud solution for DPG-with strong business continuity and disaster recovery plans, and easy access to key applications-around all business, instead of making them adapt to a rigid, out-of-the-box solution. To avoid lost productivity hours, Cetroms engineers migrated DPG applications and data over the weekend .Working in the cloud provides numerous benefits. The primary benefit is the anytime, anywhere access to all the files and applications, with only an Internet connection. The ability to set permissions by users is also extremely beneficial as it ensures only authorized personnel have access to files, such as financials. Cetrom not only maintains its equipment and ensures the security of all its clients data, the company also constantly reviews the applications and services it provides clients to ensure they are the best available. Since moving to the Cetrom cloud, the company has changed spam filters for the email a few times, and each time they seen an improvement. The current version now catches about 99.5 percent of all incoming spam emails-an immense improvement over our previous provider. Perhaps the most important benefit of all is system reliability. Cetrom has a track record of zero downtime since its founding nearly 15 years ago. This one aspect returned nearly 10 hours of productivity back to DPG staff-equal to $50,000 annually-so they can focus on serving DPG clients. The cost savings from operational expenses in North Carolina-more than $70,000 annually-allowed them to move from   Germantown, Maryland, location to a larger, nicer office in Frederick, Maryland, with double the capacity for staff. Migrating to the cloud with Cetrom was one of the best business decisions DPG ever made. They have not had any downtime since DPG started with Cetrom, DPG data is available anytime, and they dont receive complaints from the staff about technology issues anymore.

Animal Farm, by George Orwell :: Animal Farm Essays

The author of my book is George Orwell. The book I am reading is entitled Animal Farm. My book is a fiction book with talking animals. The animals rebel against Jones and his farm and how their food was low and they had to work to much to just make food for Jones and his family. The animals were victorious in gaining control of the farm. Then the pigs slowly take over the farm and slowly turn it back into just what it had been when Jones had been there. The story takes place on a farm in the country side. Old Major is the first pig and the ruler who gives all the other animals hope of a rebellion. Snowball is the pig who actually put the rebellion into affect and started the whole rules and laws to start their own farm. Then there’s Napoleon who kicks Snowball out of the farm and takes over the farm and slowly he turns the farm back into what it had been with Jones with him and his partner pigs getting lots of food for no work and the workers getting little food for a lot of work.   Ã‚  Ã‚  Ã‚  Ã‚     Ã‚  Ã‚  Ã‚  Ã‚  The story starts with Old Major calling for a meeting of the animals where he tells them of the way animals should live and that he only has a few years left to live, but that the animals must carry out a rebellion one day in the future. So Old Major passes away and one day when the animals had been starved for a few days straight the animals broke into the food room and started eating the food. Jones and his men came out to fight them off, but the animals were to strong for them. The animals drove them out of the farm and declared what used to be called â€Å"The Manor Farm† into what they called â€Å"Animal Farm.† Snowball took over as their new leader and served them good especially when Jones came back with some men and guns and tried to take back his farm and Snowball took control and stopped Jones from winning the fight.   Ã‚  Ã‚  Ã‚  Ã‚     Ã‚  Ã‚  Ã‚  Ã‚  Then Snowball gets an idea that they should build a windmill that symbolizes their farm and could be used for hay storage. Napoleon, another pig who wanted to take rule, said that was a stupid idea and Napoleon went on to plant fake evidence that Snowball

Incident Response Essay

The emergency services (Police, Fire and Ambulance) have to respond to all emergency situations, but they have different roles and responsibilities and they have graded response policies. All emergencies are graded by the call handler according to the information from the caller and not by the way the incident is reported. If a caller dials 999 believing an incident is an emergency the call handler will assess the information and then decide whether it is top priority or if the incident does actually require an emergency response. Call handlers work under the supervision of team managers and incident managers. The standards of fire cover all fire services in the United Kingdom and were set originally in the 1930’s but were established in 1958 by the Home Office. They were more clearly defined and revised in 1974 and again in 1985. Fire risk assessment, until the current year, has been based upon this guidance, which consists of a prose description of the risk categories and a formula designed to determine a points rating or fire grading of premises. When the risk category of an area had been determined, the criteria set by the Home Office demanded that the fire service response to emergency calls, met minimum requirements in terms of speed and weight of attack. Grading of incidents by the Fire service is split into 5 categories: Category ‘A’ Built up areas in large cities containing large commercial and industrial premises or high rise property where there is a strong chance of fire spread. The recommended minimum first attendance was three pumps, two to attend within five minutes and one within eight minutes, to be achieved on at least 75% of occasions. Category ‘B’ Refers to large cities and towns with multi-storey buildings, including large areas of residential housing as well as industrial estates with high-risk occupants. The recommended minimum first attendance was two pumps, one to arrive within five minutes and the other within eight minutes, to be achieved on at least 75% of occasions. Category ‘C’ Refers to the outskirts of larger towns and the built-up areas of smaller towns and extensive areas of residential dwellings such as terraced houses  and semi-detached houses, blocks of flats as well as light industry/commercial properties. The recommended minimum first attendance was one pump within eight to ten minutes, to be achieved on at least 75% of occasions. Category ‘D’ Consisting of rural property, villages and farms and all areas that do not come under categories A-C. The recommended minimum first attendance was one pump within 20 minutes, to be achieved on 75% of occasions. Rural and remote is a separate category and has no pre-determined response time. The majority of Merseyside (91%) is classed as C or D risk. http://www.gloucestershire.police.uk/foi/Information%20Classes/Policies/item11547.pdf Grading of incidents by the police in England and wales are graded as ‘emergency ‘or ‘non-emergency’ in four grades. Grade 1 is the emergency response. An emergency contact will result in immediate police response. It involves circumstances where an incident is reported to the police which is currently taking place and there is a risk of danger to life, the use or immediate threat or use of violence or serious injury to a person or property. Criminal conduct will be dealt with as an emergency if the crime is going to be serious and is in progress, an offender has just been disturbed at the scene or the offender has been detained and there is a high risk that he is a threat to the general public. When the incident involves traffic collision it will be classed as an emergency if it involves or is likely to involve serious personal injury and also if the road is blocked due to the collision and if there is a dangerous or excessive build up of traffic. Also if the call handler who takes the call feels strongly that the incident should be classed as an emergency. The urban response time for this Grade is 10 minutes and the rural response time is 17 minutes. Grade 2 is classed as a Priority response. The call handler feels that the incident is important or urgent but does not need an emergency response. This could include incidents such as a concern for someone’s welfare, an offender has been detained but is not a threat to anyone, a road traffic accident that has injuries or has caused a serious obstruction, a witness may be lost or a person is suffering distress and is believed to be vulnerable. Resourses for a Grade 2 incident should be sent as soon as is safely possible and  within 15 minutes. Grade 3 is classed as a scheduled response. This is when the needs of the caller can be best achieved by scheduling a response. This could be when the response time is not critical when apprehending offenders or a better quality of policing can be given if it is dealt with by a scheduled response by a police officer or even by that person attending the police station. Incidents should be resolved to satisfaction level of caller as soon as possible and must be within 48 hours of first call. Grade 4 is classed as Resolution without deployment. This is used when an incident can be re solved through telephone advice, help desk, frequently asked questions or other appropriate agencies or services. The caller is advised of an agreed call-back time and to be as soon as possible and within 24 hours. Grading of incidents by the Ambulance Service are placed in three categories, this grading also applies to urgent calls from GPs and other health professionals, as well as calls from the general public. Category A is Priority. This is when an incident is considered to be immediately life-threatening examples are when a person is suffering with chest pains/cardiac arrest, unconscious/fainting or has breathing problems. The response time for a category A is within 8 minutes or less. Category B is where an incident is serious but not immediately life-threatening, examples are when someone has fallen or has serious bleeding, a sick person with no priority symptoms or overdose/poisoning. The response time for category B is within 14 minutes in urban areas and within 19 minutes in rural areas. Category C is when an incident is not serious or life-threatening, examples when someone has fallen over and assistance is required, and a sick person with a range of non-serious conditions such as d iarrhoea or someone with abdominal/back pains. In 2000 the Driving Standards Agency (DSA) became responsible for assessing the training and standards of all drivers who drive emergency response vehicles which are fitted with blue lights and sirens. When talking to other agencies the DSA drew up the Blue Light Users Working Party Expectations Document. This document contained a list of the expectations that drivers of emergency response vehicles should meet before being allowed  to drive these vehicles. This document was accepted by the three main emergency services (police, fire and ambulance). This document includes performance criteria and knowledge and consists of these three elements. All emergency drivers need to be over the age of 18 and in good health also must not have any motoring convictions against their name and this is checked every three years. Element one is the ability to assess the need for an emergency response. Element two is the ability to drive the vehicle safely to emergencies and element three is the ability to show the correct attitude when responding to emergencies. Police Service Drivers have to meet the standards set by the DSA but the police service also have their own driving centres. At the driving centres police are trained and graded according to National Training Standards, which is then approved by the Association of Chief Police Officers (ACPO). The type of driver training depends on the job role of that police officer. Police drivers can be graded as Standard response drivers, advanced drivers or pursuit drivers. Advanced drivers and pursuit drivers have intense training and they use high powered vehicles and advanced techniques for responding quickly and safely to emergencies. Fire Service Drivers The fire service also has its own driver training centres where drivers are trained to the standards met by their Fire Authority. To drive an Emergency Fire Appliance drivers must hold a Large Goods Vehicle (LGV) Licence and have received the necessary training and assessments. Only then can they be allowed to drive when responding to emergency situations provided the vehicle is fitted with audible/visual warning devices. Ambulance Service Drivers need to hold C1 (medium sized vehicle) and D1 (minibus) licences and receive the appropriate training by the DSA. Although some Ambulance Services especially in London state that ambulance drivers must hold a LGV licence. Ambulance driver training and assessments are usually carried out by independent driver training centres and not the Ambulance Service. Drivers of emergency vehicles also have to understand that bad driving can cause accidents. Drivers of emergency vehicles are not above the law even when attending emergencies they have to show that whilst going to an emergency they drove with care and attention and did not drive in a dangerous way, if they were foun d to have driven dangerously then they can be prosecuted in the same way as a member of the general public can. Also if the driver is convicted of a  serious traffic offence they may be disqualified from driving both emergency and privately owned vehicles. To reduce the danger to themselves and the general public the drivers of emergency vehicles must use their sirens and blue flashing lights to warn other road users as well as pedestrians and cyclists that their vehicle is responding to an emergency. Flashing blue lights and sirens should only be used when attending emergencies although police drivers can use flashing blue lights and sirens when attempting to stop another driver. Drivers of emergency vehicles have to follow the same traffic laws as everyone else, but when using flashing blue lights and sirens they are exempt from a number of motoring rules which means they can go through a red traffic light, pass to the right of a keep left sign, drive on a motorway hard shoulder even against the direction of the traffic and not follow the speed limit. The Highway Code is a book of rules which all drivers have to abide by the Highway Code makes no special rules for the emergency services other than for members of the general public to listen for the sirens and look for the blue flashing lights and to let them pass safely but still taking notice of all traffic signs. During unsociable hours consideration is given to the use of sirens especially around residential areas, unless conditions are bad and they need to use their siren. Blue lights would only be used as they are visible to road users at night. When there is an advantage to a silent approach then driving is altered and speed reduced. Members of the Public service are often judged harshly from the public, when it comes down to the pursuing of stolen vehicles. Although the public services do a good job when they pursuing stolen vehicles or on their way to an emergency incident there have been cases where their have been incidents where it has affected the public services. Example At 11.20 on the 19th of May 2008, Haley Adamson a 16 year old school girl was struck by a police car going 70mph whilst she was crossing a road in a residential area in Newcastle which had a 30mph speed limit. Hayley died immediately from the impact of the police car. The police car was being driven in pursuit of a vehicle that had just been registered on the police number plate recognition system. At the time of the incident the driver Pc

Service Quality Gap Oman Insurance Company

Service Quality Gap Oman Insurance Company Executive Summary The assessment of the quality of service delivery in an organisation is important as it allows consumers to make informed decisions. It also helps the organisation to respond appropriately to improve its services.Advertising We will write a custom proposal sample on Service Quality Gap: Oman Insurance Company specifically for you for only $16.05 $11/page Learn More In the past, service quality has been defined as â€Å"the extent to which a service meets customers’ needs or expectations† (Asubonteng et al., 65). A common definition is, â€Å"Service quality is the difference between customers’ expectations of service and perceived service† (Fitzsimmons and Mona 25). In order for this to be achieved, an analysis of the organisation using the SERVQUAL methodology is necessary. SERVQUAL methodology evaluates five dimensions of quality service delivery. They include reliability, assurance, empathy, tangibles, and res ponsiveness (Fitzsimmons and Mona 26). A gap analysis in service delivery is also important as it allows the identification of â€Å"causes of service quality shortfalls in each or all of the dimensions† (Fitzsimmons and Mona 28). A service quality gap analysis for Oman Insurance Company was carried out with the aim of establishing the quality of services offered by the company. An analysis of the five gaps identified followed with calculation of the weighted and un-weighted values of SERVIQUAL scores for each using the recommended formulae (Fitzsimmons and Mona 26). The data used in the calculations was obtained from the analysis of the responses from questionnaires issued to both the customers of the insurance company as well as the employees. The results showed a small but significant gap in service delivery for which recommendations were made on how to reduce it. This essay therefore discusses the procedure of analysing the gaps in service delivery in the company, the res ults of the analysis, and the recommendations towards improving quality service delivery at Oman Insurance Company.Advertising Looking for proposal on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Service Quality Gaps The service quality concept constitutes about seven major gaps with three (Gap 1, Gap 5, and Gap 6) being important â€Å"since they have a direct relationship with customers† (Luk and Layton 113). Gap 1, which deals with customers’ expectations against management perception (Luk and Layton 114), was partially evaluated in the study. Gap 2 deals with management perceptions versus service specifications while Gap 3 comprises service specifications against the delivery of those services (Luk and Layton 115). The fourth gap is the difference in service delivery and external communication (Luk and Layton 114). Gap 5 highlights the difference between the perception of the customers of th e services delivered against their expectations of the services (Luk and Layton 114). This gap formed the main approach in the survey. Gap 6 focuses on the discrepancy between the expectations of the customers and the perceptions of the employees while Gap 7 highlights the discrepancy between the management and employees’ perceptions (Luk and Layton 114). These were evaluated using the questionnaire issued to the respondents for the study. Methodology The analysis of the service delivery quality was made using data obtained using a questionnaire. The questionnaire prepared constituted two parts, which evaluated customers’ expectations and opinions about insurance companies against their perceptions of service delivery at Oman Insurance Company. Confidentiality was guaranteed in the questionnaire by ensuring that there was no place for the respondents to fill in their personal details. Thus, their answers were anonymous. A score of 1 to 7 was assigned to the responses w ith 1 representing those who strongly disagreed with the quality and 7 representing those who strongly agreed with it. The five dimensions of SERVQUAL methodology, which evaluated the quality of service delivery, were assessed. These included reliability, assurance, empathy, tangibles, and responsiveness. The questionnaire was pretested before the start of the analysis that involved the use of 20 individuals with knowledge of the insurance company.Advertising We will write a custom proposal sample on Service Quality Gap: Oman Insurance Company specifically for you for only $16.05 $11/page Learn More The recommendations from the pre-test were then incorporated into the questionnaire with printing of the final drafts being made for issuing to the respondents. The questionnaire was issued to clients who received services from the major branches of the Insurance Company. Selection was randomly made. This means that the sample of people selected was representati ve of the actual number of people receiving services from the insurance company. The number of respondents was 200 clients. The survey was carried out over a period of five days. The results were then analysed with presentations being made from them. Appropriate conclusions were also made. The making of recommendations on how to improve service delivery at the firm followed. The recommendations were mainly addressed to the management of the company. Results Out of the 200 questionnaires prepared, three were not answered. The respondents did not fill two of them appropriately. As for the demographics, 146 respondents were male while the rest (54 respondents) were of the opposite sex. The ages of the respondents were varied with the most common age being above 40 years, which constituted 59% of the respondents. Most of the respondents also had a level of education above college level with most being undergraduates. The results of the five dimensions of SERVQUAL methodology are as foll ows: Tangibles The assessment of this factor of the company involved the assessment of customers’ perception of equipment, personnel appearance, and physical facilities in the company. The customers strongly agreed with the idea that an excellent insurance company should have modern looking equipment.Advertising Looking for proposal on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More The average score was higher than the perception of the same in Oman Insurance Company. They agreed, though not strongly, that Oman Insurance Company had modern looking equipment though this was below their expectations. As for the physical facilities, the customers also strongly agreed that these should be visually appealing, but their perceptions of the same at Oman Insurance Company fell below their expectations. The appearance of employees in Oman Insurance Company was as per the customer expectations. They therefore agreed strongly that they were neat. The average scores were, however, negative for the above factors. For an excellent insurance company, the customers agreed strongly that their materials such as pamphlets or statements should be visually appealing. Their perception of this in the Oman Insurance company fell below their expectation. Thus, the average score was negative for the company. In general, the average score for the tangibles in the Oman Insurance Company w as negative. The score was at -1.40. This represented the best score of all the five factors assessed on service delivery in the company. Reliability On reliability, the questionnaire assessed the ability of the company to perform the promised service dependably and accurately (Wisniewski, and Donnelly 359). In the first question on reliability in the questionnaire, the expectations of the customers on an excellent insurance company was high, as they strongly agreed that it should fulfil promises by the scheduled time. A number of respondents held the same sentiment about Oman Insurance Company with most of them strongly agreeing that the company fulfilled most of its promises to them on time. However, the average score was lower compared to their expectations. The quality of problem solving for an excellent insurance company also featured on reliability with most of the respondents claiming and agreeing strongly that such a company should show strong interest in solving its problem s. Against this expectation, the Oman Insurance Company scored lower in the degree to which this characteristic was true for the company. The company was scored as being good at listening and solving problems in the services it offered though this was inadequate time for most of the respondents. The performance of services for the first time by the company was also below the expectations of the customers, and so was record keeping in the company. The overall expectations of the customers on reliability received a strong agreement with a score of 6.06 with the company scoring 4.26 on perceptions on the same by their clients. This means that a gap of -1.70 existed in the company in the area of responsibility. This was the largest of all the areas. Responsiveness The assessment of responsibility was done by using questions, which focused on the â€Å"willingness to help customers and or provide prompt service† (Dick 28). In the first one, customers strongly agreed that adequate information should be given to them in the case of an excellent insurance company regarding when the services would be performed. This was against a poor perception of the same in the Oman Insurance Company, which though above average, customers perceived that the services were not as good as their expectations of an excellent insurance company. The employees were also a little less willing to help them as compared to their expectations of an ideal insurance company. This situation elicited a negative score. The employees of the company also received a lower rating in their ability to attend to their clients compared to an ideal insurance company. Employees of an excellent insurance company were expected never to be too busy to respond to customers’ requests. The respondents agreed strongly to this opinion. Oman Insurance Company, on the other hand, received lower scores in this aspect of service delivery making the overall score negative. The responsiveness gap score for the company was at -1.69. Assurance The perception of assurance for the Oman Insurance company was weighed against the expectations for an excellent company in the same field. This involved evaluation of â€Å"Knowledge and courtesy of employees and their ability to inspire trust and confidence† (Valarie, Parasuraman, and Leonard 39). It included factors such as competence, credibility, security, and courtesy (Dick 28). In the evaluation of employee behaviour, customers strongly agreed that, for an excellent insurance company, this should instil confidence in customers. In comparison to this case, the company received lower scores on the same with a negative score being obtained. The customers also strongly agreed that employees of an excellent insurance company should be consistently courteous with customers. They felt that this was slightly poor in the Oman Insurance Company with a negative score being obtained. The knowledge of employees in the insurance company was assessed in this section of the questionnaire with customers being asked if it was adequate to answer their questions. They strongly agreed that, for an excellent insurance company, employees should have knowledge to answer their questions. Their perception of this in the Oman Insurance Company was lower thus earning it a negative gap score. The overall gap score in this category was -1.55. Empathy Empathy is the last dimension assessed in the SERVEQUAL instrument. It involves assessing the â€Å"Care and individualised attention that the firm provides to its customers† (Wisniewski and Donnelly 363). Constituents include communication, accessibility, and understanding of the customer (Wisniewski, and Donnelly 363). Oman Insurance company customers strongly agreed that the organisation offers them individualised attention. However, this perception of customers was not as good as what they expected from an excellent insurance company. They strongly agreed that an excellent company shoul d offer individualised attention to the clients’ needs. The resulting gap score was negative for the company. The operating hours for an excellent insurance company should be convenient to all customers. They strongly agreed with this opinion. The company also received a negative score in this suggestion since most of the customers perceived the company as not offering convenient hours compared to an ideal company. The employees were also described as giving special attention to each customer. Again, this was below their expectations of an ideal company. Upon evaluation, they had customers’ interest at heart since the score was the same both for the Oman Insurance Company and for an excellent insurance company. Customers responded that employees of Oman Insurance Company understood their specific needs though their score was below that of an excellent insurance company with the overall score being negative. This dimension of the SERVEQUAL instrument received a negative score, which was at -1.52. Discussion The results of the survey found an existing gap in service delivery at Oman Insurance Company. The Gap scores were -1.40 for tangibles, -1.70 for reliability, -1.69 for responsiveness, -1.55 for Assurance, and -1.52 for Empathy. The un-weighted and weighted averages for all the dimensions were later calculated and presented in the table below. Dimension Expectations Perceptions Gap scores Weightings Weighted average Tangibles 5.66 4.26 -1.40 19.8 -0.28 Reliability 6.06 4.36 -1.70 29.6 -0.5 Responsiveness 5.74 4.05 -1.69 19.9 -0.34 Assurance 6.13 4.58 -1.55 15.2 -0.24 Empathy 5.97 4.45 -1.52 15.7 -0.24 From the table, the average of the Weighted SERVQUAL score was -1.6 Conclusion Therefore, based on the above expositions, it suffices to declare the evaluation of service delivery in a company a crucial exercise that comes in handy to direct any changes that should be instituted in the company. The paper has used Oman Insurance Com pany as a case example to demonstrate the role of assessment of the quality of service delivery in the company. In the analysis of service delivery for Oman Insurance Company, various aspects of the company were compared against an ideal insurance company. A questionnaire was the tool of choice for this task with respondents being the clients of the company. The results highlighted an existent service delivery gap in the company. The company should use the results of this survey to alter its services in a bid to ensure that the gap is closed and the services delivered are up to the expectations of the customers. This outcome will go a long way in improving the performance of the company. Asubonteng, Patrick, Karl McCleary, and John Swan. SERVQUAL revisited: a critical review of service quality.Journal of Services Marketing 10. 6(2000): 62-81. Print. Dick, Schaaf. Keeping the Edge: Giving Customers the Service they demand. New York: Plume Penguin, 2006. Print. Fitzsimmons, James, an d Mona Fitzsimmons. Service management: operations, strategy, and information technology. Boston: McGraw-Hill, 2004. Print. Luk, Sherriff, and Roger Layton. Perception Gaps in customer expectations: Managers versus service providers and customers. The Service Industries Journal 22.2(2002): 109-128. Print. Valarie, Zeithaml, Autor Parasuraman, and Berry Leonard. Delivering Quality Service: Balancing Customer Perceptions and Expectations. New York: Free Press, 2004. Print. Wisniewski, Michael, and Moris Donnelly. Measuring service quality in the public sector: the potential for SERVQUAL. Total Quality Management 7.4(2000): 357-365. Print.

The Magic LinkedIn® Formula

The Magic LinkedIn ® Formula My e-book, How to Write a KILLER LinkedIn ® Profile, enumerates 18 â€Å"Mistakes to Avoid† as well as 7 â€Å"Bonus Tips.† That’s a total of 25 items that I think are important for every LinkedIn ® user to understand and implement (actually more than 25, since many of the chapters have subpoints as well). Nevertheless, on Wednesday I will be giving a presentation at American Family Insurance’s DreamBank on â€Å"Top Five LinkedIn ® Mistakes.† Not 25, but 5. It’s not easy to choose the top five, but I managed to do it. Not only that, but I even narrowed it down to three general categories. I call this my â€Å"Magic LinkedIn ® Formula† and even if you’re unable to attend my presentation live on Wednesday, you can benefit from the formula. Success on LinkedIn ® comes down to what I have dubbed the â€Å"3 Ls† (not to be confused with the class of students in their third year of law school): Locatability Likeability ALiveness 1. Locatability If no one finds you on LinkedIn ®, there’s not much point in having a profile. Unless you are in a rare situation where you prefer not to appear in LinkedIn ® searches, easy locatability means you will get in front of the people searching for someone like you. For job seekers and business owners, being found by a target audience is one big key to success. Increasing your locatability entails two main actions: 1) putting the right keywords in the right places, and 2) growing your network aggressively and appropriately to at least 500 connections. A combination of well-placed keywords and a robust network is a winning LinkedIn ® strategy. 2. Likeability Just because someone finds you on LinkedIn ® doesn’t mean that person will contact you. If your profile is sloppy, incomplete, unfocused, or off target, you will probably be skipped over for someone with a better presentation. If, however, people like what they see, they will be more likely to request a connection or conversation. Likeability means sounding like a human being and not a robot; listing accomplishments without bragging; having an attractive photo and format; and putting your personality onto the page. The more you distinguish yourself as unique, the more you will encourage valuable interaction. 3. ALiveness I like to say that having a LinkedIn ® profile is like having a gym membership. You only get value from it if you do the work! Sitting on your butt will not get you 6-pack abs †¦ or a new client or job through LinkedIn ®. Aliveness on LinkedIn ® includes but is not limited to updating your profile, participating in groups, sharing valuable information, engaging in discussions, and taking relationships off line to the phone or even a coffee shop! That’s my Magic LinkedIn ® Formula: Locatability, Likeability and ALiveness! Are you using it? If you already are doing everything listed above, great- you are a power LinkedIn ® user. In that case, I recommend that you dive more deeply into How to Write a KILLER LinkedIn ® Profile for the fine points that will bring your LinkedIn ® success up even another level. I’ll have time for QA at my DreamBank presentation on Wednesday, and you get to participate too. What burning questions can I answer about my Magic LinkedIn ® Formula and your LinkedIn ® profile challenges?